Sometimes I talk to myself. Take my recent experience with the online backup service, Mozy.
Chris, you’ve been reasonably happy with Mozy, yet yesterday was the second time that Mozy kicked in and told you that it intended to back up the 57.8GB-worth of files it’s supposedly backed up already. What should we do about this? Will we ever get our bandwidth back? And do we risk wearing out the Internet with all this alleged redundant data transfer?
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I’m not sure what we should do about it, but I’ll tell you what we did do. We strapped on our @BodyofBreen identity and carped, long and loud, on Twitter. And this helped in a few ways.
First, carping about services and businesses you’re unhappy with is often a gratifying way to vent your spleen. Secondly, your followers may have useful advice. And thirdly, smart companies keep an eye on Twitter to see how the Twitterati feel about their business. When good or bad things happen, they stick their oar in. We pulled a hat trick on this one.
On the first count, our spleen is feeling quite airy. Hasn’t been so ventilated in months.
On the second, the ever-helpful (and frequent Macworld contributor) Glenn Fleishman (@GlennF) piped up and suggested that A) I download the latest Mozy update because the application doesn’t update itself when a new version appears (though it’s supposed to) and B) I check the throttle settings within Mozy’s Preferences and put the choke hold on Mozy during the hours when I need largely unfettered bandwidth.
As for the third, @Mozy additionally suggested that I put Mozy’s scheduling option to good use so that I provide it with an open pipe to the Internet when I’m not using my Mac for more productive purposes. It also hinted that this “Gee, I’ve never seen this data before” business is a known issue and will be dealt with in the next major release of the Mozy software.
And, by way of a bonus, a few of Mozy’s competitors (who also apparently keep an eye out for mentions of Mozy on Twitter) have suggested that I give their services a whirl. This is something I may very well do. And should I do so, I’ll be sure to write about my experiences.
The Home and Pro versions of Mozy for Mac 1.4 are out. We’ve been working on this since January, and it feels great to finally get it out the door.
The major change in this release is the new file scanner. We’ve greatly improved how Mozy looks for and keeps track of files that need to be backed up. The release has been enabled this afternoon for new customers and existing customers which manually upgrade using the links above. Auto-update will be turned on for all existing Home and Pro customers shortly.
Mozy Mac Download
Since we don’t have an official place for showing our Home users a list of what’s changed, I’m including the full list here.
Enhancements
- Improved overall performance and stability for file selections and backups
- Added menu option to automate the collection of log files
- Moved Preferences to global System Preferences
- Improved sorting of the Files and Folders Configuration window
- Improved the behavior of saving and canceling in the Configuration window
- Added a new icon to indicate partially backed-up folders in the Configuration window
- Added menu item to start a backup from the Configuration window
- Added the ability to create backup sets to exclude files
- Added the ability to sort by column in the Backup Sets window
- Updated online guides
- Added menu item to send product feedback or suggestions
- Improved appearance of menu bar icons and other graphics
- Improved speed of file preparation
- Added the ability to use the escape (ESC) key to close the Configuration window
Bug Fixes
- Fixed rare case of file changes not included in backup
- Fixed several “database is locked” and “database disk image is malformed” errors
- Fixed memory leaks
- Increased the accuracy of the bandwidth throttle
- Fixed creation date issue for restored files
- Fixed problem with excluded folders being backed up
- Fixed an issue limiting the amount of custom backup sets
- Fixed an issue when the user restarts the computer before completing installation
- Removed redundant column in the Backup Sets window
- Fixed an issue restoring a file with a resource fork
- Fixed an issue restoring a file with identical copies being backed up
- Fixed the occasional “ClientError15” error caused by stopping a backup in progress
- Fixed “no files selected for backup” message from mistakenly being displayed in the Configuration window
- Fixed some Snow Leopard compatibility issues
UPDATE: We’ve got an official announcement on Mozy’s blog. I updated the links to point to the 1.4.3 release, which has fixes for OS X 10.4 and Time Capsule.
Mac Windows Download
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