How to fully uninstall and reinstall Workspaces client on the Mac? Posted on: Dec 4, 2014 8:34 AM | network check.png (46.2 KB) | | network check.png (46.2 KB) | | login attempt.png (24.4 KB) | | err screen.png (35.4 KB) | | error.png (14.3 KB) |
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I had previously installed Amazon Workspaces in March 2014 and then stopped using it and also deleted my Workspace on Amazon's servers. Now I'm setting up Amazon Workspaces again with a client on the same Mac, running Yosemite. The client was still installed and it updated itself to v1.0.8. However, now it keeps cycling through a series of login attempt windows without ever asking me for my login credentials. I know I have a good network connection, and I have no firewall or http proxy in my way. I tried reinstalling by downloading the client installation package from the clients web page, and I also tried deleting the directory for Workspaces under ~/Library/Application Support/ and deleting the preferences files ~/Library/Preferences/com.amazon*
I assume the issue is that my old credentials are still somehow retained by the Workspaces client and I need to clear them out.
I attached screenshots for reference. Note that 'Register' and 'Advanced Settings' are not accessible in the menu -- both are greyed out. |
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| Replies: 7 | Pages: 1 - Last Post: Mar 17, 2017 9:36 AM by: tjrich2 |
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| Re: How to fully uninstall and reinstall Workspaces client on the Mac? Posted on: Dec 4, 2014 10:25 AM | Hello, sorry about your issue.
It is possible that your registration code that you used is no longer valid. Can you send me your registration code via private message to that I can validate.
Also to change your registration code to a new one on Mac, in the top menu click options, then Register, then type in your new registration code.
Please let us know if this solves your problem.
Thanks! |
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| Re: How to fully uninstall and reinstall Workspaces client on the Mac? Posted on: Dec 9, 2014 12:59 PM | I have the same/similar problem.
What I did was to remove the old VPC and Workspace Directory and then I started getting these issues. Workspaces was automatically updated to 1.08 as well and it keeps looping on the 'registration service' which it cannot connect to. By it looping on this i cannot access the menu to change the registration code.
One of my coworkers tried the same thing and it works fine for him. He didn't have Workspaces installed previously which I did.
Knowing that the old workspace directory is gone, is there a way I can find this setting/file and delete it manually?
I'm on the same OS as the original thread user. |
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| Re: How to fully uninstall and reinstall Workspaces client on the Mac? Posted on: Jan 27, 2015 9:39 AM | I have exactly the same issue. Has anyone figured out how to reinstall Mac OS client so that it doesn't throw 'Registration Service' error? |
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| Re: How to fully uninstall and reinstall Workspaces client on the Mac? Posted on: Feb 3, 2015 10:35 AM | I have exactly the same problem, can't change the registration code on the application as it doesn't reach the screen where the settings are available, keeps getting stuck at 'Registration Service'. |
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Re: How to fully uninstall and reinstall Workspaces client on the Mac? Posted on: Feb 19, 2015 6:00 PM | RetryDialog.png (13.2 KB) |
| Hi,
Apologies for the issue you have been facing. If I understand it clearly then this issue surfaces after your WorkSpace directory got deleted. In this situation what you see in is actually a desired behavior. This is our client health check dashboard and in this case it tells that WorkSpace resource corresponding to the given registration code does not exist.
Now in situation you have two options to change your registration code.
Option 1
1) Launch the client
2) After few seconds you will see dialog with an error message and a retry button (refer the RetryDialog.png attchement).
3) At this instance click on the setting->Register link
4) Change the registration code
Option 2
1) Close WorkSpaces client
2) If on Windows then navigate to 'C:Users<user>Application DataLocalAmazon Web Services' and delete all inside the folder. If on OS X then navigate to '/Users/<user>/Library/Logs/Amazon Web Services' and delete all under the folder
3) Launch WorkSpaces client and you should be able to provide new registration code
Please let us know if it solves the issue that you have been facing. We apologize for the inconvenience. |
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| Re: How to fully uninstall and reinstall Workspaces client on the Mac? Posted on: Nov 27, 2015 8:22 PM | Delete the file here:
/Users/<user>/Library/Application Support/Amazon Web Services/Amazon
Looks like it contains the info from the last install and is not overwritten with the new install! |
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| Re: How to fully uninstall and reinstall Workspaces client on the Mac? Posted on: Mar 17, 2017 9:36 AM | You dont have to uninstall anything. On a MAC when the workspaces client is open look at the top bar for Options. Then there should be a field for 'manage registrations'.
Make sure the code matches your actual registration. If it doesnt then you need to correct by deleting the old an re-entering the correct code. The code will throw a network error if its incorrect. |
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